Complaint Book

Capas & Acessórios is committed to protecting your privacy and making your shopping experience as pleasant as possible. This statement is only applicable to the Capas & Acessórios website, regulating the collection and processing of our customers' personal data. By accessing and using the website, the User is consenting to accept and respect the conditions described in this declaration.

Collection of your personal data

Your data is collected for two reasons:

1st - Processing your order

2nd - Providing a better service

We will send you emails to keep you updated on the status of your orders. We also give you the possibility to unsubscribe from all our marketing communications.

Personal data collected by Capas & Acessórios:

1 – Email address; 
2 – Name; 
3 – Address(es): Home and/or work; 
4 – Telephone Number; 
5 – Country and/or City; 
6 – Date of Birth.

Please note that when revealing personal data on Capas & Acessórios public media such as: Facebook, this information may be seen and used by third parties.

Use of your personal data

Capas & Acessórios collects and uses your personal data to manage the website and to provide you with services requested. Your personal data is also used to inform you of new products and/or services available on our website. You may also be contacted as part of questionnaires and surveys, to find out your opinion about the services provided or about new services that we may offer.

Capas & Acessórios does not sell or make its customer data available to third parties. You may, however, be contacted on behalf of business partners about some offers that may be of interest to you. In these cases, the personal data that identifies you (name, e-mail, address and telephone) will not be transferred to third parties but shared with partners who will help us develop statistical analyzes (through e-mail or letter), customer service or deliveries/collections. All these intermediary partners are prohibited from using your data for purposes other than those listed above, and are also obliged to maintain their confidentiality.

Capas & Acessórios does not use or reveal personal information without your explicit consent.

Capas & Acessórios keeps track of the pages that our customers visit within the website to determine which services/products are most requested. The data collected is used to provide targeted services to customers who are interested in certain areas of our website/product.

Capas & Acessórios only provides your information, without your consent, if required by law or if in good faith it believes that this action is necessary:

(a) According to some law decrees or legal notices about Capas & Acessórios or the website;

(b) Protect and defend the rights and property of Capas & Acessórios;

(c) Act under special circumstances to protect users of or the general public.


Security of your personal data

Capas & Acessórios stores the personal information you provide to us on servers that are in a secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is provided on the payment website, it is protected by encryption.

Change to the document

Capas & Acessórios may occasionally change this statement and its Privacy Policy to reflect the company's image and customer feedback. We encourage our customers to periodically review our Privacy Policy to be up to date on how Capas & Acessórios protects their information.


Capas & Acessórios welcomes your comments regarding this Privacy Policy. If you believe that Capas & Acessórios does not comply with this statement, please contact us . We will try to evaluate your suggestion and respond to you as quickly as possible.